Who we are
DoIPayThat operates at doipaythat.com and provides plain-language document review services for US medical bills, Explanations of Benefits, and insurance denial letters. We do not provide legal advice, medical advice, or legal representation.
What information we collect
When you use our service, we may collect the following:
- Documents you upload — hospital bills, EOBs, insurance denial letters, or other medical billing documents you submit for review.
- Contact information — your name and email address, provided when you submit a document.
- Payment information — processed securely through Stripe. We do not store card details. Stripe's privacy policy applies to payment data.
- Usage data — basic analytics such as pages visited and actions taken, used to improve the service.
How we use your information
- To review your document and provide a plain-language overview by email.
- To communicate with you about your submission and any follow-up questions.
- To process payment for the full analysis where applicable.
- To improve our service based on usage patterns.
How we handle your documents
Documents you upload are processed for the purpose of your overview only. We do not share your documents with third parties for advertising, marketing, or any commercial purpose. Documents are stored securely and retained only as long as necessary to fulfil your request.
We do not sell your personal information to third parties.
Third-party services
We use the following third-party services to operate this site:
- Stripe — payment processing. Stripe Privacy Policy
- Resend — email delivery.
- Cloudflare — hosting, security, and performance.
- Anthropic — document analysis processing.
Each of these services has its own privacy policy governing data they process on our behalf.
California residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you.
- Request deletion of your personal information.
- Opt out of the sale of your personal information. We do not sell personal information.
To exercise these rights, contact us at [email protected].
Data retention
We retain your submitted documents and contact information for up to 90 days after your request is completed, after which they are deleted. You may request earlier deletion by contacting us.
Security
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS) and secure cloud storage. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our service is intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the updated policy.
Contact
For questions about this Privacy Policy or your personal data, contact us at [email protected].